Gentle, evidence-informed gut health — feel calmer, one small step at a time
Find quick answers below, or reach a real human. However you got here, we'll get you sorted — gently.
A real person replies within 2 days.
Open the App Store → tap your profile → Subscriptions → Gutlie. From there you can change plans or cancel. Cancelling stops future renewals; you keep access until the period ends.
New phone or reinstalled Gutlie? Open the app, go to Settings → Restore purchases, and sign in with the same Apple ID you subscribed with.
App Store purchases are handled by Apple, so refunds go through them at reportaproblem.apple.com. Tell us what happened and we'll gladly help you sort it out.
In the app: Settings → Account → Delete account. This removes your logs and personal data. Prefer we do it? Email hello@gutlie.com from your account email.
Manage in-app reminders under Settings → Notifications, or in your device settings. We'll only email you about your account or in reply to your messages.
Something feel off? Tell us your device, iOS version, and what happened. Screenshots help a lot — send them to hello@gutlie.com.
No. Gutlie is a gentle wellness and education tool — it doesn't diagnose or treat conditions. Please see a healthcare professional for medical concerns, and seek prompt care for severe or persistent symptoms.
Gutlie 360 is the subscription that unlocks the full app: your personalized daily plan, the complete library of lessons, your Gut Score and streaks, and daily check-ins with your bunny buddy. It's available as weekly, monthly, or yearly plans.
Open the App Store, tap your profile picture, choose Subscriptions, select Gutlie, then Cancel. You'll keep access until the end of your current billing period.
Cancelling stops future renewals — you keep access until the end of your current billing period. After that, Gutlie needs an active subscription again. Your entries aren't deleted, so you can resubscribe anytime and pick up where you left off (or delete your account to remove your data entirely).
Yes. We don't sell your personal data, and we never use your health entries for advertising. Read the full details in our Privacy Policy.
A real person reads every message and usually replies within two days — often much sooner on weekdays.
Send us a note and a real person will get back to you — usually within two days.
See also our Privacy Policy and Terms of Service.
